Cancellation Policy
At Iris Castle, we are committed to providing you with a seamless shopping experience. We understand that sometimes circumstances change, and you may need to cancel your order. To ensure transparency and clarity, we have outlined our cancellation policy below.
Order Cancellation
You can request the cancellation of your order within 24 hours of placing it. To initiate the cancellation process, please contact our customer service team at support@iriscastle.com with your order details, including the order number and the items you wish to cancel. Our team will guide you through the cancellation process.
For cancellation requests received after the 24-hour window, we regret to inform you that the order may have already been processed for shipping and cannot be cancelled. In such cases, we recommend considering our return or exchange options after receiving the order.
Refund Process
If your cancellation request is made within the stipulated 24-hour period, we will process your refund using the same payment method that was used for the original transaction. Please note that it may take 7 to 14 working days for the refunded amount to be reflected in your account, depending on your bank’s processing time.
Exceptions
Please note that personalized or custom-made items may not be eligible for cancellation or refund, as these items are specially crafted to your specifications. Additionally, items that have already been shipped or are in the process of being shipped cannot be cancelled.
Contact Us
If you have any questions or concerns about our cancellation policy, please feel free to contact our customer service team at support@iriscastle.com. We are here to assist you and ensure that your experience with Iris Castle is smooth and satisfactory.