Refund and Return Policy
At Iris Castle, we value your satisfaction and want you to have a pleasant shopping experience. We have established a clear refund and return policy to ensure transparency and assist you in case you need to return or exchange a product.
Returns
If you receive a damaged or defective product, you can request a return within 7 days of receiving the order. To initiate the return process, please follow these steps:
- Contact our customer service team at support@iriscastle.com with your order details and a description of the issue.
- Our team will guide you through the return process and provide you with instructions on how to package and send back the item.
- Once we receive the returned item and conduct a proper inspection, we will process the return and refund or exchange as per your preference.
Refunds
If your return is approved, we will initiate the refund process. Refunds will be issued using the same payment method you used for the original purchase. Please allow 7 to 14 working days for the refunded amount to be reflected in your account, depending on your bank’s processing time.
Exchanges
If you wish to exchange a damaged or defective item, please follow the return process mentioned above. Let our customer service team know that you would like an exchange, and we will ensure that the replacement item is sent to you as soon as possible.
Conditions for Returns and Exchanges
For a return or exchange to be processed, the item must be in its original packaging and condition, and all tags must be intact. We reserve the right to refuse a return or exchange if the item shows signs of wear, use, or damage not caused by transit.
Contact Us
If you have any questions or concerns about our refund and return policy, please feel free to contact our customer service team at support@iriscastle.com. We are dedicated to providing you with excellent service and ensuring that your experience with Iris Castle is exceptional.