Shipping Policy
At Iris Castle, we are dedicated to ensuring timely and secure delivery of your orders. Our shipping policy outlines the details of our shipping process to provide you with a clear understanding of what to expect when you place an order with us.
Processing Time
Once you place an order on our website, please allow 1 to 3 business days for us to process your order. During peak seasons or promotional periods, processing times may vary slightly due to increased order volumes.
Shipping Methods
We have partnered with Shiprocket for our shipping needs. Shiprocket is a trusted delivery service that ensures reliable and efficient delivery of your orders. Depending on your location, we offer standard shipping options that provide a balance between delivery time and cost.
Delivery Time
After processing, the delivery time for your order depends on your location and the shipping method chosen during checkout. Generally, you can expect your order to be delivered within 7 to 14 business days from the date of processing. Please note that delivery times may be longer for remote or rural areas.
Tracking Your Order
Once your order is dispatched, you will receive a unique tracking number via email. This tracking number allows you to monitor the status and progress of your order as it makes its way to your doorstep. You can use this tracking number on the Shiprocket website to get real-time updates on the delivery process.
Shipping Charges
We offer free shipping on orders over a certain amount. For orders that do not meet the free shipping criteria, shipping charges will be calculated based on the total weight of the items, your location, and the chosen shipping method.
Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at support@iriscastle.com. We strive to provide you with a seamless and delightful shopping experience, from placing your order to receiving it at your doorstep.